Archive for July, 2007

Mad Men- Must See TV About Advertising in the 60’s

What you are, what you want, what you love doesn’t matter. It’s all about how you sell it.

In 1960, advertising agencies were an all-powerful influence on the masses. Personal and professional manipulation and sexual exploits defined the workplace and closed the deals. The high profile fictitious Sterling Cooper Advertising Agency created advertising campaigns – from cigarettes to political candidates — better than anyone. It was a time of great ferment. Women had barely begun to come into their own. Librium and birth control were on the move. Ethics in the workplace, smoke-free environments, sexual harassment and ethnic diversity were workshops of the future.

Check your cable provider for show times.

Winning with Customer Service

The other day at lunch I went to the local Chipotle fast-food restaurant. The line was out the door but this is typical for this location, especially at lunch. I like their food and the way they assemble your order right there in front of you. The line was moving at the normal pace. Then, all of sudden, it stopped. Something was wrong at the check out, it seems the cash register had stopped working. The manager quickly went over, spent a short minute looking at the problem and then did something astounding. Instead of holding up the line trying to get the cash register fixed, he let everyone go with out paying. The manager understood he would lose more customers trying to get the cash register fixed than giving the the food away.